Privacy Policy
Effective Date: May 7th, 2026
The Shenandoah Nature Resort respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, sign up for updates, make an inquiry, or otherwise interact with us online.
Information we collect
We may collect the following types of information:
Information you provide directly
This may include your name, email address, phone number, mailing address, company name, inquiry details, reservation or event request information, and any other information you choose to provide through forms, email, or other communications.
Information collected automatically
When you visit our website, we may automatically collect certain information, such as your IP address, browser type, device type, pages visited, referring website, time spent on the site, and other usage data.
Cookies and similar technologies
We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve performance, remember preferences, and support marketing or advertising efforts.
How we use information
We may use the information we collect to:
Respond to inquiries and requests
Provide information about our property, services, events, offers, or updates
Process reservations, bookings, or event inquiries
Improve our website, services, and guest experience
Send marketing communications, where permitted
Analyze website traffic and usage
Protect the security and integrity of our website
Comply with legal obligations
How we share information
We may share information with trusted third parties who help us operate our website and business, such as website hosting providers, analytics providers, email marketing platforms, booking engines, customer relationship management tools, advertising partners, payment processors, and professional advisors.
We may also share information when required by law, to protect our rights, to prevent fraud or security issues, or in connection with a business transaction such as a merger, sale, or transfer of assets.
We do not sell personal information in the ordinary sense of the word. However, certain advertising or analytics activities may be considered “sharing” or “selling” under some privacy laws. Where required, we will provide applicable opt-out rights.
Cookies and analytics
Our website may use cookies and analytics tools to help us understand how visitors interact with the site. You can usually adjust your browser settings to block or delete cookies. Some features of the website may not function properly without cookies.
Where applicable, we may provide additional tools or links that allow you to manage cookie preferences.
Marketing communications
You may receive marketing emails from us if you sign up, make an inquiry, or otherwise provide your contact information. You may opt out of marketing emails at any time by following the unsubscribe instructions in the email or contacting us directly.
Data retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your privacy rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, portability, restriction, or opt-out of certain uses of your information.
To exercise privacy rights, please contact us using the information below. We may need to verify your identity before responding to your request.
Children’s privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take appropriate steps to delete it.
Links to other websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact us
For questions about this Privacy Policy or our privacy practices, please contact:
The Shenandoah Nature Resort
1815 Turkey Run Road Star Tannery, VA 22654
hello@theshenandoah.com